The timeframe for the production and delivery

Every order we handle is unique, as it has been individually tailored by our clients. This unique attribute is one of the distinguishing factors that sets us apart from readily available machine-produced items. Crafting these custom pieces involves skill and time; hence we take care not to rush the process.

For Standard delivery, we generally take up to 10 working days to craft the product, with an additional 10-20 working days for delivery (service is not guaranteed). Thus, you should anticipate a total of 20-30 working days for standard delivery. Smaller parcel orders are handled by The Netherlands Mail, a service that takes approximately 10-40 working days, although this is not a guaranteed timeframe.

For Expedited delivery, we typically take a maximum of 7 working days to craft the product, with an additional 10 working days for delivery (service is guaranteed). You should therefore expect a total of 17 working days for Expedited delivery.

For Express delivery, we often take a maximum of 2 working days to craft the product, with 2-5 working days for delivery (service is guaranteed). In total, you should prepare for 4-7 working days for Express delivery.

Please note that all stated production times are simply estimates.

For all deliveries, we absorb the delivery costs of your order, which is reflected as free delivery on your checkout page. Our terms and conditions outline scenarios where your goods are returned to Arcoalbum via our third-party courier services.

If such a return occurs due to incorrect information provided by you, we do not accept responsibility and reserve the right to charge you for re-delivery costs. If the return is due to our error, we fully accept responsibility and will reship all items free of charge.

Our delivery partners include DHL, FedEx, TNT, and The Netherlands Mail.

Packaging

We are committed to environmental sustainability and make every effort to recycle as much as possible. This means that your goods may arrive in packaging that we have repurposed. While this might mean that some materials may not be as eco-friendly as we'd prefer, we believe it's better to reuse existing materials rather than discarding them to use new packaging. We trust you understand and support our environmental efforts!

Returns Policy

We are dedicated to the quality of the products we create in our workshop and the service we provide to our customers. We strive to ensure our customers are always satisfied with their Arcoalbum products upon arrival. However, since all items are custom-made (tailored to your specific order details), we unfortunately cannot accept returns.

Our terms and conditions outline instances where a remake/refund is acceptable:

Goods are faulty and/or damaged due to delivery Goods are faulty, incorrect, or incomplete If you receive faulty or damaged goods, or there is a shortfall, we must be informed within 7 days of receipt so we can send replacement goods free of charge. Please note that photographic evidence is required to verify any item damage. Minor variations may occur (for example, in color) when goods are displayed on our site, and we do not accept responsibility for such variations unless they are significant.

If you have any questions concerning your purchase of goods from the Arcoalbum website, you can reach out to info@arcoalbum.com