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    How fast is the shipping? 

    Production Duration: Approximately 10 working days.
    Standard shipping - 20 working days.
    Expedited shipping - 10 working days.
    Express shipping - 5 working days.


    Where is Arcoalbum based?

    Arcoalbum is in Lithuania, Europe.


    Do you cater to deliveries at Post Office or Army Post Office boxes?

    Regrettably, we do not deliver to PO boxes or APO boxes. Our courier partners mandate specific addresses—either a residence or a company—for successful deliveries.


    Do you provide rush production and delivery services?

    Absolutely! We understand the urgency of certain orders. For express delivery, it generally takes us a maximum of 2 working days to craft the product. Once crafted, the delivery takes between 2 to 5 working days. Therefore, you should anticipate a total of 4-7 working days for express delivery. If you have a stringent deadline, please reach out to us to discuss rush delivery options. It's essential to finalize all your order details before opting for rush services, as modifications post confirmation are not permissible.


    Where do you ship?

    Arcoalbum is proud to provide global shipping solutions. We cater to over 150 countries and are always aiming to broaden our horizons. Collaborating with esteemed courier services such as DHL, FedEx, TNT, and The Netherlands Mail ensures that your orders reach you in perfect condition.


    Will I receive a mock-up of my order?

    Certainly! We prioritize your satisfaction. Hence, before finalizing your order, we will provide mock-ups of the cover for your review. You can request any necessary design alterations.


    Can I ask for a custom order, including specific fonts or logos?

    Of course! We're open to customization. Please get in touch with us prior to placing your order to discuss the specifics.


    Will there be personalization on the spine?

    No, unless you notify us regarding writing on the spine. Please leave a comment when ordering.

    There is no extra charge for spine personalization.


    Are there any customs or import duties I should be aware of?

    Arcoalbum operates from Lithuania, a proud member of the European Union. We recommend contacting your local postal or customs office to get detailed information on potential customs or import duties. Kindly note that customers bear any applicable customs or import duties. Arcoalbum does not shoulder responsibility for any customs-related delays.


    GERMANY - Verpackungsgesetz (LUCID Packaging Register) 

    Germany’s Packaging Act VerpackG promotes recycling and reusing packaging materials (e.g., cardboard boxes, tape, and bubble wrap).

    Our Arcoalbum brand is registered in the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE5861500467112.

    Our Dual System Licensing partner for collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.

    As a consumer, please dispose of all received packaging in the correct recycling containers. The blue container is for all paper & cardboard, and the yellow is for all plastics.

    Thank you,