Terms of Service

Welcome to Arcoalbum. By accessing our website and placing an order, you agree to the following terms and conditions. Please read them carefully.

All orders are confirmed once full payment is received.
Please ensure all personalization details are accurate before submitting your order. We are not responsible for errors provided by the customer.
Once production begins, changes to your order cannot be made.
We provide a mock-up of the cover design for client approval prior to production. If we do not receive a response within 5 business days, we will assume the design is approved and proceed with production.
Lead times for production and estimated delivery are outlined below and may vary depending on order volume, holidays, or courier delays.

Due to the personalized nature of our products, all sales are final.
Refunds or replacements are only issued for items that are faulty, damaged, or not as described.
You must contact us within 7 days of receiving your order if there is an issue. Photographic evidence is required to verify damage or defects.
If no communication is received within this timeframe, we may be unable to assist further.
We do not refund for errors in personalization provided by the customer.

Orders are shipped via FedEx, DHL, or UPS, depending on the destination and service selected.
We ship worldwide. Delivery times vary depending on the destination and chosen shipping method.
Any delays caused by customs, couriers, or external events are beyond our control.
Buyers are responsible for any customs duties, taxes, or import fees that may apply in their country.

If you experience an issue with your order, we encourage you to contact us first so we can resolve it promptly.
Filing a chargeback without giving us the opportunity to assist may result in a dispute. We reserve the right to challenge any chargeback that does not align with our policies.

All images, designs, logos, product listings, and written content on this website are the intellectual property of Arcoalbum and may not be copied, used, or distributed without permission.

We respect your privacy. Personal information provided during the ordering process is used only to fulfill your order and communicate with you. For more details, please see our Privacy Policy.

We reserve the right to update or modify these Terms of Service at any time without prior notice. Continued use of our website constitutes your acceptance of those changes.

If you have any questions about these Terms, please reach out to us at:
Email: info@arcoalbum.com